Frequently Asked Questions

We offer several shipping options to meet your needs:

• Standard Shipping: 3-5 business days (Free on orders over $50)
• Express Shipping: 1-2 business days
• Overnight Shipping: Next business day (available for most items)

Processing time is 1-2 business days for most orders.

Yes! We ship to over 50 countries worldwide. International shipping typically takes 7-14 business days depending on the destination. Customs fees may apply and are the responsibility of the recipient.

Absolutely! Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the "My Orders" section.

We offer a 30-day return policy for most items:

• Items must be unused and in original packaging
• Returns are free within 30 days of delivery
• Exchanges are free within 60 days
• Some items (personalized gifts, perishables) are not returnable

To start a return, contact our customer service team.

You can cancel or modify your order if it hasn't been processed yet:

• Within 1 hour: Cancel online through your account
• After 1 hour: Contact customer service immediately
• After processing: Order cannot be cancelled, but you can return it once received

We accept all major payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Bank transfers (for large orders)
• Gift cards and store credit

Yes! We provide complimentary gift wrapping for all orders:

• Beautiful gift boxes and wrapping paper
• Complimentary gift message card
• Ribbon and bow included
• Special occasion wrapping available

Gift wrapping is automatically included unless you opt out during checkout.

Absolutely! We guarantee the authenticity of all our products:

• We work directly with authorized suppliers and brands
• All products come with manufacturer warranties
• We inspect every item before shipping
• 100% satisfaction guarantee on all purchases

Yes! We provide detailed size guides for clothing and accessories:

• Measurements in both inches and centimeters
• Fit recommendations for different body types
• International size conversions
• Size charts are available on each product page

Creating an account is easy and free:

1. Click "Sign Up" in the top right corner
2. Enter your email and create a password
3. Verify your email address
4. Start shopping and enjoy member benefits!

Account benefits include order tracking, wishlist, and exclusive member discounts.

To reset your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

If you don't receive the email, check your spam folder.

You can update your billing information anytime:

1. Log into your account
2. Go to "Account Settings"
3. Click "Billing Information"
4. Update your details and save

Your billing information is secure and encrypted. We never store your full credit card details.